If we're coming at an inconvenient time for you, or if you missed our DHL driver and found a yellow card on your doormat, then choose where and when you want to receive your parcel. That way, you can be sure you'll get your parcel as quickly as possible.
We always offer a FREE 10-hour standard delivery slot for large items being delivered by John Lewis & Partners crews, but you can buy a timed slot at checkout if you need it. 2-hour guaranteed delivery slot - £24.95. 4-hour delivery slot - £12.95 (we'll narrow this slot down to 2 hours the night before and confirm then and on the day by text). Ship and track parcels with DHL Express. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+.
Dhl Delivery Driver
Change delivery
If the scheduled delivery time isn't convenient for you, or if you'd rather collect your delivery from a DHL ServicePoint, you can change the time or location of delivery the day before delivery.
Missed a DHL delivery?
If you weren't at home, our driver will leave you a yellow card. You can use this card or the email from DHL to make a new delivery appointment. Choose a DHL ServicePoint, have your parcel delivered to your neighbors, around your home or arrange another home delivery.
If you'd prefer to pick up your parcel at another DHL ServicePoint or want us to make another home delivery, you can tell us your delivery preferences in a few simple steps. Below you can explore the delivery options.
Pick it up from a DHL ServicePoint
Want to pick up your parcel any time? We can deliver it to one of our DHL ServicePoints. You can choose from five DHL points near you, which may be a store or locker. We'll tell you when it's ready.
Agreed place
If you want to receive your parcel even when you might not be at home, that’s no problem. You give the courier permission to leave your parcel in a specific place around your home.
Delivery to your neighbors
If you know you won’t be at home, ask your neighbors to sign for the delivery. Remember to tell us their address, so our courier gets the right person.
Arrange a new time or day
We'd be happy to come again. Use the info on the yellow “missed DHL delivery” card to arrange another delivery time or day, including on a evening or a Saturday.
Found a yellow card on your doormat? Use the delivery code and your postal code to find out where your parcel is headed next. Or just scan the QR code with your phone. Of course, you can also schedule a delivery at a time and location that suits you. You will receive the Missed DHL Delivery card even if we have delivered the parcel to your neighbor.
Make a new delivery appointmentWe're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.
Dhl Delivery Times Uk Sunday
How long will the DHL ServicePoint keep my parcel?
Seven days at most. We'll notify you when we've received your parcel and will send a reminder three days later. You'll then have a week to collect it before it's sent back to the sender.
If you missed a delivery, you will find a card in your mailbox from DHL or bpost, our partner that delivers parcels for us to customers in Belgium. DHL will automatically return the next working day. bpost offers you the possibility to plan a second delivery online.
bpost card in mailbox
If you missed a delivery, you'll find a bpost missed-delivery card in your mailbox. The card will inform you where you can collect your parcel. You have fourteen days to collect it. If you'd rather have your parcel delivered to you a second time, that's no problem. Select your new delivery time here.
DHL card in mailbox
If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location. Follow the instructions on your DHL card and on our Track & Trace page.
If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.
How long will the DHL ServicePoint keep my parcel?
Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender.